Returns & Exchanges
Crockett & Jones is committed to the quality of our footwear; if you are not entirely satisfied with your purchase, you may return unworn items in their original packaging within 28 days of delivery.
Request a Return
Visit our online returns portal and enter your order number and email address to initiate your request and receive a Return Merchandise Authorization.
Prepare the Package
Place the unworn shoes in their original box, ensuring all accessories like shoe bags are included, and securely pack them into the outer shipping carton.
Attach Shipping Label
Affix the provided pre-paid shipping label to the outside of your package, ensuring any previous delivery labels are fully covered or removed.
Drop Off or Collection
Deliver your package to the designated courier drop-off point or schedule a collection through the link provided in your return confirmation email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing